Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system (Patient Access) via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need. Be aware any medications will only be visible a week before they are due.

You can also:

  • fill out a repeat prescriptions request form
  • bring the paper tick-box form to the surgery 

There is a prescription request box located outside the surgery just to the right of the main entrance, a request can be placed in there at any time. When we are open, these boxes are emptied twice a day.

We do not take repeat prescription requests over the phone or email.

All requests for acute medication must be in writing.

Please note that prescription requests can take up to two working days to be completed.

Collecting your prescription

You can usually collect your made up prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can help you with these questions.  They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription: 

Online Access Help

Having trouble with your online access account?

The NHS website has lots of update information and advice for patients.

The NHS App and Account team are also available for technical support.

Prescriptions for the Contraceptive Pill

The combined contraceptive pill can only be issued by Pavilion Surgery via a consultation with one of our nursing team.
The Pill is not suitable for everyone and we need to review this with you so that it is still the safest and most appropriate form of contraception. This review allows us to monitor your blood pressure as this can rise whilst taking the pill.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Alternatively your Pharmacy will receive notifications from us if you are due a review. 


Prescription charges

Find out more about prescription charges (

What to do with old medicines

Any Pharmacy in England can dispose of any medications for you. Please do not dispose of any medication in your household bin. 

Any needles or sharps can be disposed by your local council. Please contact us to receive more information on how to contact your local council service.

Electronic prescription service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

  • Choosing a pharmacy or other dispenser
  • Cancelling or changing your choice of pharmacist or dispenser
  • What can I do if I'm unhappy with the process?

Go to Electronic prescriptions

Electronic Repeat Dispensing

The Electronic Repeat Dispensing service is a convenient way to collect prescriptions.

You won't have to re-order or collect your repeat prescriptions from the surgery every time you need more medicine.

You can simply collect your medicines at regular intervals for up to 12 months from your chosen chemist.

Please note that these prescriptions do not automatically renew. Once you have had the agreed amount for that time period (e.g three months), you will need to request your medication again using the methods outlined above.

More information can be seen in the downloadable document below.

What is Repeat Dispensing and how does it work?

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.