- By Phone – you can call the practice on 01273 685588 between 8am-12pm and 1.30pm-6.30pm, one of our receptionists will help you book the right appointment for your medical needs.
- Online – if you are set up for online access ( for example. NHS online , Patient Access,...) there are appointments available using the online booking system, click here to access online services. If you are not set up, please contact the reception team who would be happy to help you with this. Please bring photo ID. You cannot book nurse appointments through this service.
ROUTINE APPOINTMENTS - These can be booked in advance at a convenient time for you, either with your registered GP or a GP of your choosing.
URGENT APPOINTMENTS – These are available daily for medical emergencies.
If you need to see a GP for an urgent issue you must phone the surgery either at:
8am for a morning medical emergency appointment or at 1.30pm for an afternoon medical emergency appointment.
These appointments are limited so it is important to ring as close to these times as possible.
Wherever possible you will be offered an appointment with your own doctor the same day, but on occasions you will be seen by or speak to the duty doctor.
Our urgent appointments are 'sit and wait', this means you must arrive at your allocated time, but you may not be seen straight away. This is as the doctor can prioritise patients waiting in order of urgency.
Though you may have to wait, you will always be seen.
TELEPHONE AND VIDEO APPOINTMENTS - Our practice offers telephone or video consultations if you do not need to be physically examined. If you would like to speak to a doctor for advice please ask a receptionist who can book you in for the next available telephone or video consultation.
To help keep the surgery running smoothly, please remember the following:
Please be punctual for your appointment.
Please let us know if you cannot keep your appointment.
Please do not expect the doctor to "squeeze in" other members of your family at the same time as this results in less attention being given to each person.
If you are housebound and need an appointment, you can request us to do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 11am. These appointments can only be requested for the same day.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
These consultations are all booked into a standard appointment slot of 15 mins but the Gps can make amendments if you need more time.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 01273 685588, Monday to Friday from 8am to 6.30pm
The phone lines are closed between 12.30pm and 1.30pm for Lunch
- reply CANCEL to your appointment reminder text message
Please provide as much notice as possible if cancelling, as it will allow us to give the appointment to someone else who needs it.
If you need help when we are closed
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other healthcare professional you would prefer to respond to your query.
- if you would prefer to have a consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter for any of your consultations.
- if you have any other access or communication needs
Your GP may ask you to send a photograph to help diagnose your condition when they have a telephone consultation with you.
A receptionist may ask you if you are happy to supply photographs to support the consultation. If you are happy to do so, they will offer to either send you a text message with a link to attach photos or provide you with the practice email address.
Please note any digital image submitted as part of a consultation will be stored within your medical record. We can upload .JPEG files or .PDFs. Please do not send .HEIC files as our computers cannot read them.