slide 1

Consult online

Welcome to Pavilion Surgery

 

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

 

Important notices


Registrations

The Pavilion Surgery regrets that it is not at present, able to register NHS Patients.

 

This decision has been taken in order to ensure the practice can continue to safely provide NHS services to its currently registered patients.

 

The practice is not able to maintain a waiting list of patients who would like to register in the future.

 

Once Pavilion Surgery is able to commence accepting NHS registrations, this information will be available at reception and on the practice website.

 


Covid-19 Vaccination Programme

The surgery is not currently involved in the COVID-19 vaccination programme. Please wait to be contacted. The NHS will let you know when it is your turn to have the vaccine. For further information, please access the link below:

  Click here to access the NHS COVID-19 vaccination web page

 

Current Practice information

We require ALL patients to wear a face covering when visiting the Practice, unless medically exempt. This is to protect you, other patients and our staff. 


Can I come to the Surgery?

WE ARE OPEN - DO NOT DELAY YOUR CARE

Our doors are open, however we are currently asking patients not to attend the practice unless they have a pre-booked appointment with a clinician or it has been agreed that they can attend for another reason. This is to reduce the risk to patients and staff and to help stop the spread of COVID-19, we are grateful for your cooperation and understanding at this time.

 


How do I book an appointment?

  • By Phone – you can call the practice on 01273 685588 between 8am and 6.30pm, one of our receptionist will help you book the right appointment for your medical needs.

 

  • Online – if you have set up a patient access account there are telephone appointments available online to book using this method, click here to access online services. If you do not currently have an online account, please contact the reception team who would be happy to help you set this up.

 Currently due to the COVID-19 Pandemic, all appointments with the Doctors are Telephone Triage or Video Consultation appointments. Your Doctor will arrange a face to face consultation if they feel it is clinically necessary. Please DO let reception know if you think your medical issue may be something that would require a face to face consultation, this information can be relayed to the Doctor prior to your telephone consultation.

 Extended Hours Service - A service to make GP and Nurse appointments at evenings and weekends is now available. See the Extended Hours Service page for details.

For more details on appointment types and further booking information please refer to the Patient Handbook.

Patient Handbook


How do I request my prescription?

All prescriptions generated at Pavilion Surgery are done so using the Electronic Prescribing System (EPS). This means that you prescription gets sent directly to a pharmacy of your choosing for processing and supplying you with your medication. You can either contact the practice to let us know where you would like your prescription sent or ask a local pharmacy to nominate you directly, this nomination can be changed at any time.

Unfortunately we do not accept prescription requests over the phone or by email at the practice. 

You can order your prescription through the following methods;


  • Dropping off a request – There is a prescription request box located outside the surgery just to the right of the main entrance, a request can be place in there at any time. Your prescription request must have your name, address, date of birth and the names of the medications you require.

  • Calling POD (prescription ordering direct) – This is a free NHS service you can call to order prescriptions over the phone. Call 08081 647 678, Monday to Friday between 8:00 and 16:00 (excluding bank holidays).

 

  • Ordering online - – if you have set up a patient access account you can order prescriptions using this method, click here to access online services. If you do not currently have an online account, please contact the reception team who would be happy to help you set this up.

Please allow at least 48 hours for your prescription request to be processed

 


How do I get my test results/check on referals?

You can call reception to receive test results or check on the status of a referral. We do ask that, where ever possible, patients call after 3.30pm with these types of queries. This is to allow time for your results to have returned and be reviewed by your GP, it is also a time when our phone lines are less busy.

All tests take different amounts of time to be processed so check with the clinician who is preforming your test as to how long you should wait before requesting results.

A new means to check on your Imaging referral - If you have been referred for an X-Ray, CT or Ultrasound but have not been contacted about a date, time or place for the appointment yet, there is a service who will help. See the BSUH Imaging Booking dept page for more details.

 


How do I request/collect forms, letters and certificates?

To request a form, letter or medical certificate from your doctor you have several options;

  • Phone Reception – you can explain to one of our reception team what it is you need and they will arrange the best option for you to get this. This could be in the form of sending a message to your GP or arranging for a telephone consultation to discuss your needs.

  • E-consult – we have a new option available to patients who have administrative requests in the form of an e-consultation. The link to this is located in the banner at the very top of this page.

We are currently asking patients not to attend the practice unless they have a pre-booked appointment with a GP or it has been arranged for them to attend for another reason. At present during the current COVID-19 pandemic we are posting the majority of paperwork to patients. If this is not suitable to you please either discuss this with your doctor during your consultation or ring reception to discuss alternative means of getting items to you.

Latest News on COVID-19 Coronavirus 

 


What are the Symptoms?

The main symptoms of coronavirus (COVID-19) are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

 

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

 

  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

 

If you have any of these symptoms, get a test to check if you have coronavirus and stay at home until you get your result.

 


How do I get a test?

All details of the different ways you can get a test for COVID-19 are available on the Government website you can click on the link below for details;


Information on the Vaccine

Click on the links below for up to date advice and guidance from the government and the NHS on the COVID-19 Vaccination Programme;

  • Book a Coronavirus Vaccine – you can only book a vaccine once you have received an invite from the NHS, they will contact you directly when you are eligible for your vaccination.

 

 


 


Other Useful information/links

 

 

 


Advice and Support

Please find some useful support advice and telephone numbers to help manage anxiety and worries you may be facing during the COVID-19 outbreak:

We have been provided with the Emotional and Psychological Survival Guide created by the Red Whale team at the University of Reading on March 19th 2020:

 

 

Here are some other available resources:

 

 

We are here for you


Thank you for your patience

During this period we are experiencing an exceptionally high volumes of calls from our patients and we do appreciate your patience whilst waiting to get through. The demand for appointments has also drastically increased during the current situation, we want to reassure you, our patient’s health and medical needs are our highest priority and we will always do our best to provide the help you need.

Serving You - Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care - Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

 


Pavilion Surgery Brighton Practice Leaflet And Patient Handbook

These documents contains a summary of information about the Practice's staff, services, procedures and some general medical advice. It will download to your computer as an MS Word document.

Patient Handbook and Practice Leaflet


Privacy Notice – Direct Care, (routine care and referrals): How we use your data.

 

Please read this Privacy Notice to learn how the Practice will use Patient Identifiable Data according to the new General Data Protection Regulations (GDPR). It describes the requirements of General Practice, what data is collected and your options for opting out of the collection on the Practice Policies page.

 

Closures Notice

The Pavilion Surgery will be closed on the dates:

Thursday 29th April (2021) - From 12:00 midday for Staff Training.

 

Monday 3rd May - all day for the Bank Holiday.

 

Monday 31st May - all day for the Bank Holiday.

 

Please ensure any prescriptions you require have been obtained before this date. For information on services open during this period please see the Opening Times pages and view the "Practice Closures" and "When we are closed" tabs.

A list of Pharmacies which are still open for business on bank holidays can be found on the NHS England (South) Pharmacy page.

Buy common medicines without a prescription 

For short-term conditions, over the counter medicines will no longer be prescribed from August 2018

The local CCG has decided that we can no longer prescribe some common medicines which you can buy at your local pharmacy or supermarket shop without a prescription. This is quicker for you and frees up NHS resources for people with serious health problems. Some of these medicines cost just a few pence.

Examples of what can be purchased without a prescription are:

  • Allergy medicines
  • Simple pain killers like paracetamol and ibuprofen
  • Sore throat, cough, cold and flu medication
  • Anti-diarrhoea medication
  • Rehydration salts
  • First aid kit including plasters and bandages
  • Thermometer

Brighton & Hove CCG - prescribing / self-care advice

Warning: Buying medicines online

Medication sold by unregistered online pharmacies could be out of date, diluted or fake. For the UK Register of regulated Internet Pharmacies, visit: 

Pharmacy regulation - UK Register of Internet pharmacies

For more information visit the NHS advice page: NHS.UK - Internet Drugs

 (Site updated 14/04/2021)

 

(Site updated 14/04/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website