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Have you experienced difficulties getting through on the phone

We recognise and are aware that you may be experiencing difficulties getting through to our phone lines.

We are extremely sorry for the problems and frustration this is causing. You may receive an engaged tone when lines are busy. Please continue to redial until you get through. 

To resolve this issue, the Practice is working closely with our tele communications team for installation of a brand new phone system. The system will provide us with twice as many incoming lines, to allow our patients and services to get through in a timely manner. The installation work is currently underway and will take 5-6 weeks to complete.

We would like to thank you in advance for your continued patience whilst this work is completed.  

Flu Vaccination Clinics

We are changing how we provide Seasonal Influenza vaccinations this year, to adhere to the government social distancing guidelines.

We are inviting all eligible patients by post to pre-arranged appointments. These will be given out to the most clinically vulnerable patients (determined by factors such as age and chronic conditions).

If you would like the flu vaccine and would normally be eligible, please wait for our invite to arrive in the post to you.

We cannot currently arrange flu vaccines by another means at present but may change this if social distancing guidelines and vaccine supply permits.


Important Patient Notice

From Monday 22nd June we will require patients to wear a face covering when visiting the Practice. This is to protect oneself, other patients and staff. 

The main front door entrance to Pavilion Surgery is now open again. Though we are still operating telephone appointments visitors can now come in through the entrance, rather than the side door.

We would ask everyone to please limit their visits to booked face-to-face appointments.

Appointments are best booked on the phone, while test results and general inquiries can be answered there too.

The Prescriptions on Demand team can take medication requests. Requests can still be left in the postbox by the door.

Please telephone about obtaining forms and certificates, for which arrangements can be made.

We would like to reassure you that you can continue to contact us by telephone during our normal hours 8am-6.30pm Monday to Friday.

Appointments can be booked by telephone only. The Online Booking service has been suspended until further notice.

If you are unwell, have a general query or need to speak to someone, please contact the surgery on:

Telephone: 01273 685588

Latest News on Covid-19 Coronavirus

Patients are advised to please STAY AT HOME if you have:

  • a new, continuous cough,

         and / or

  • a high temperature

Please read the NHS advice about staying at home, including for how long self-isolation should last.

Further information is available on or click here.

Resources for those who are self-isolating

Stay at home guidance

Advice for People at Risk - How to be prepared

Advice and Support

Please find some useful support advice and telephone numbers to help manage anxiety and worries you may be facing during the Covid outbreak:

We have been provided with the Emotional and Psychological Survival Guide created by the Red Whale team at the University of Reading on March 19th 2020:

Red Whale Emotional and Psychological Survival Guide

We also have available other resources:

How to be your own First Responder for anxiety management

Mental Health Support and Crisis Service telephone numbers

Brighton & Hove City Council's list of local support services

Thank you for your patience

During this period we are experiencing a high volumes of calls.  Though our phone lines are very busy at this time we do appreciate your patience whilst waiting to get through. We would like to update you on how we will be managing your requests:

Prescription requests and medication supply:

  • You do not need to order ‘extra’ supplies of medication. We do not wish our patients to stockpile. Prescriptions can still be supplied normally, even if your usual GP is absent.
  • We are asking all our patients to nominate a pharmacy from whom you can collect your prescriptions, if you have not done so before.
  • We do not accept prescription requests over the phone or by email. Please call POD (prescription ordering direct) on 08081 647 678, Monday to Friday between 8:00 and 16:00 (excluding bank holidays).

  • Prescriptions can still be ordered via the Patient Online Access service and other apps.

Booking appointments:

  • We have moved to a telephone triage for GP and Advanced Nurse Practitioner appointments. They will arrange a face to face appointment where clinically necessary.
  • Appointments can only be made 1 week in advance.
  • Please request any type of appointment by phone on 01273 685 588.

Sick notes:

  • Sick notes will now be emailed to patients directly. You do not need a sick note if you are self-isolating with Coronavirus. Sick notes will be emailed directly to you once authorised by your GP.

Online Appointment Changes

Appointments can be booked by telephone only. The Online Booking service has been suspended until further notice.

This is part of handling Coronavirus contingencies and will continue for an indeterminate period.

Welcome to Pavilion Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Pavilion Surgery Brighton Practice Leaflet

This document contains a summary of information about the Practice's staff, services,  procedures and some general medical advice. It will download to your computer as an MS Word document.

Practice Leaflet 2019

A new means to check on your Imaging referral

If you have been referred for an X-Ray, CT or Ultrasound but have not been contacted about a date, time or place for the appointment yet, there is a service who will help. See the BSUH Imaging Booking dept page for more details.

Extended Hours Service

The service to open GP and Nurse appointments at evenings and weekends is now available. See the Extended Hours Service page for details.

Closures Notice

The Pavilion Surgery will be closed on the dates:

Wednesday 18th November

From 12:00 midday for Staff Training,

Friday 25th December

Monday 28th December

all day for the Bank Holidays,

Thursday 22nd April (2021)

From 12:00 midday for Staff Training.

Please ensure any prescriptions you require have been obtained before this date. For information on services open during this period please see the Opening Times pages and view the "Practice Closures" and "When we are closed" tabs.

A list of Pharmacies which are still open for business can be found on the NHS England (South) Pharmacy page.

Buy common medicines without a prescription

For short-term conditions, Over the counter medicines will no longer be prescribed from August 2018

The local CCG has decided that we can no longer prescribe some common medicines which you can buy at your local pharmacy or supermarket shop without a prescription. This is quicker for you and frees up NHS resources for people with serious health problems. Some of these medicines cost just a few pence.

Examples of what can be purchased without a prescription are:

  • Allergy medicines
  • Simple pain killers like paracetamol and ibuprofen
  • Sore throat, cough, cold and flu medication
  • Anti-diarrhoea medication
  • Rehydration salts
  • First aid kit including plasters and bandages
  • Thermometer

Brighton & Hove CCG - prescribing / self-care advice

Warning: Buying medicines online

Medication sold by unregistered online pharmacies could be out of date, diluted or fake. For the UK Register of regulated Internet Pharmacies, visit: 

Pharmacy regulation - UK Register of Internet pharmacies

For more information visit the NHS advice page: NHS.UK - Internet Drugs

Privacy Notice – Direct Care, (routine care and referrals): How we use your data.

Please read this Privacy Notice to learn how the Practice will use Patient Identifiable Data according to the new General Data Protection Regulations (GDPR). It describes the requirements of General Practice, what data is collected and your options for opting out of the collection on the Practice Policies page.

Catchment Area map now available

See the Practice Boundary page to use it.

(Site updated 20/10/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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